If we have mistakenly sent you the wrong item or you received the wrong product due to the manufacturer’s error in case of a drop shipment, you need to:
- Contact Us and we will reship the correct product at no additional cost to you;
- return the incorrect product following the return procedure below.
- Request RMA
- You can request returns for wrong items within 3 days from the date your order was received. Your request will be reviewed upon receipt and if approved, we will send you an RMA number and return shipping instructions or a return shipping label. Please do not ship your order back until you receive your RMA number and return shipping instructions.
- Please inspect the item you receive within 3 days. RMA requests applied for after 3 days from the date your order was received may be considered on a case-by-case basis, entirely at our discretion.
- To request an RMA number, please email the following information to info@primebuyb2b.com:
- Prime Buy B2B Sales Order Number
- Manufacturer’s part number
- Product serial number
- Number of items to return
- Your email address and contact phone number
- Reason for your return
- Please be aware that RMA numbers are valid for 14 days and cannot be extended or reissued. Returns must be received within 14 business days from the date of issuing RMA.
- Receive RMA
- Once approved, you will receive an email with the RMA number and a shipping label for return.
- Pack
- The product should be repacked in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
- Please make sure to pack the items properly to prevent damage in transit. The product's packaging must be kept in its original condition.
- All products being returned must be:
- 100% complete
- in new, re-sellable condition
- with the original software, components, cables, documentation, manual(s) and accessories.
- The RMA number should be prominently displayed on the outside of the shipping box with the item to be returned. The original product carton should not be defaced by marks or tape.
- Ship
- Products purchased from our website may only be returned to the shipping address specified in the return shipping instructions. Please do not ship returns to Mega Solutions LLC address. We will not be responsible for the additional costs associated with the reshipping, insurance, and address correction if the return is received at Mega Solutions LLC address.
- We will provide a UPS / FedEx shipping label or an account number to ship the wrong item back.
- Testing & Inspecting
- All returns will be inspected and tested upon receipt.
- Replacement
- A replacement can be processed upon inspection and will be shipped at our cost. Once it is shipped, we will send you an email with the Tracking Number.
- We may apply a restocking fee of up to 30% if the customer chooses not to receive the product exchange but requests a refund. Any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).
- Refused Shipment
- If the customer does not request an RMA and follow the return procedure outlined above, and refuses delivery of an incorrect item, the shipment will be considered an unauthorized return and subject to the policies thereof.
